Yes, you may request changes or cancellation within 24 hours of order confirmation. Please contact our customer service team, and we’ll be happy to assist you.

For information on purchasing accessories, please contact our customer service team at support@theneat.com. We’ll be glad to assist you with your request.

Currently, we accept payments via PayPal. We appreciate your patience and understanding as we work to expand our payment options in the future to better serve you.

Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, you can contact our customer service team within 30 days to initiate a return. The product must be in new, unused condition.

Delivery time depends on your location. Generally, domestic (U.S.) deliveries take 3-7 business days. You can track the shipment using the tracking number provided.

Yes, we can update your shipping address if your order hasn't yet been processed for shipment. Please contact our customer service team as soon as possible with your updated details. Unfortunately, once your order has shipped, we're unable to modify the delivery address. We recommend double-checking your shipping information during checkout to ensure smooth delivery.