Refund policy

TheNeat wants you to be excited and satisfied with your new purchase. However, if you need to return an item, our support team is here to help. 

30-Day Money-Back Guarantee for Any Reason

TheNeat products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in TheNeat’s warehouse for inspection, the refund process will begin.
  • Returns must include all accessories 
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs. TheNeat refunds the cost of the product itself.
  • For quality related warranty claims, TheNeat is responsible for shipping costs. TheNeat refunds both the shipping costs and the cost of the product itself.
  • Returns may be rejected if items do not meet the above requirements

For purchases not made directly through TheNeat's Official Site (www.theneat.com), please contact retailers for refunds. 

How do I return an item?

1. Please reach out to TheNeat customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package within 24 working hours. Please note that Items sent back to us without first requesting a return will not be accepted. 
3. For the refund to be processed in a timely manner, please be sure to send a return notification to TheNeat with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any return&refund question through the following methods:
Phone number: 833 658 7300
Email: support@theneat.com