Shipping policy

Where does TheNeat ship to?

United States.
(Note:Shipping restrictions may apply to certain products due to factors such as local/state laws, hazmat materials, large or oddly shaped items, or specific address types that some carriers cannot deliver to.)

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out TheNeat products. They will choose the carrier that they think works best for our customers.

How long does delivery take?

Normally 3-7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.

*Please note that these are estimates and are not guaranteed, nor will we reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact us through the following methods:

Phone number: 833 658 7300

Email: support@theneat.com